Triple Zero Resilience Program

The ‘Triple Zero Resilience Program’ (also known as the ‘Emotional Resilience & Wellbeing’ program for First Responders ), is Australia’s first online program specifically created to support the mental wellbeing of Police / Fire / Ambulance Officers.

The program aims to provide simple & effective coping skills & strategies that are relevant to the job; so that when the officers are faced with challenging situations in their professional or personal lives; they are better mentally prepared to cope, – encouraging ‘post-traumatic growth‘.

The coping strategies aim to help strengthen officers mental fitness, therefore; in the long term – ultimately aiming to help decrease depression, PTSD, & suicide within the industry.

There are three general stages that the program covers:
RECOGNISE –the signs & symptoms of accumulative stress, burnout & post-traumatic stress. Early recognition plays a vital part in prevention & recovery of mental illness. Gain an awareness of the job, and common areas that may suffer an emotional impact.
REFLECT – on your current reactions to stress, mindset, relationships, habits, life fulfilment, & the impact that accumulative stress may be having upon all areas of your life.
RESILIENCE – Learn a range of coping strategies, positive psychology techniques, and various coaching skills, that will build & strengthen a positive mindset. Overall, helping to create a more fulfilling professional & personal life.

A metaphor for the program?

Whilst I know that many services have staff support services in place; many officers don’t access theirs (for various reasons), or many wait until they are in desperate need of seeing someone (ie: counsellor / psychologist) – therefore they can often feel pretty ‘broken’ by that time. I felt like more needed to be done before they get to the stage of needing to see someone.

I’m sure many of you would have attended a DEFENSIVE DRIVING COURSE as part of your training in your job, so think about this…

  • You’re taught how to drive assertively but safely
  • You’re given a level of awareness of potential dangers associated with driving in that manner
  • You’re also given strategies and techniques to help you if you do happen to need to use ‘evasive driving techniques’. 

I’m sure no one intends on ever needing to use those evasive skills, but they’re definitely much handier to have learnt them prior to having ever have needed them – rather than when you’re spinning out of control!

This program is similar in the sense of; you know you’re in a job that has potential dangers & threats (physically & mentally), yet there are practical & relevant tools & strategies that act as a proactive measure to look after an officers mental wellbeing.

Once you’ve learnt & practiced them, then when you are faced with challenging situations in your professional or personal life…’ll be more likely to have an early awareness of your emotions & behaviours, & therefore more likely to be able to respond in a more positive way – & obtain a better outcome.

(Please note that it’s not designed to be used as any form of ‘therapy’.)


What the program IS about


It IS aimed at teaching you skills/strategies BEFORE you need them. 

Just like it’s better to teach someone ‘defensive driving skills’ before they need them….this program aims to teach you coping skills /strategies so that when you’re faced with challenging situations in your professional or personal life; you’re better mentally prepared to cope.


It IS a program that has real & relevant coping skills & strategies. 

The program is packed with tools & strategies that are simple and effective!


It IS a program that’s been specifically created with YOU in mind. 

When I created it, I put myself back in  I asked myself – “What sort of information / skills would I have loved to have been provided with – throughout my career, to be of real benefit?” So the combination of combining the ‘Emergency Services’ experience, with ‘Coaching’ qualifications – is specifically suited to First Responders!


It IS an optional program. Nothing in the program is compulsory. If you are only interested in it for the information in specific modules….then that’s OK! I’d always recommend that you complete the whole program, but you’re an adult – and can make your own decisions; so no problems! 


What the program is NOT about


It’s NOT a replacement for psychological assistance. I’m not a counsellor / psychologist, nor do I claim to be. This program is aimed at being a valuable resource to support your personal growth & therefore help you cope better throughout your highly stressful career. 


It’s NOT a resource to turn to in a crisis. If you are requiring immediate assistance, please call ‘000’ or Lifeline 13 11 14.


It’s NOT a replacement for any Employee Assistance Programs (EAP’s) or Staff Support Services. This is not here to replace any program that your organisation already has in place. Think of it more as an ‘adjunct’ to utilise alongside &/or prior to utilising those services.


It’s NOT claiming to be the ‘be all & end all’. This program may not resonate with everyone – and that’s OK! It’s important to realise that not one shoe fits all.

What’s included in the program?


You’ll be able to access the program 24/7 * from your desktop / tablet / mobile – at your own convenience!

*For the life of the website. Excludes during any scheduled maintenance times.


The entire program was created specifically for ‘First Responders’, therefore terminology / ‘lingo’ used throughout – relates to the job.

  1. Creating a strong foundation
  2. Relationships
  3. Strengthening our minds
  4. Stress & Coping
  5. Emotional occupational ‘hazards’
  6. Moving forward


Each module has video content, to guide you through the lessons. 


The majority of lessons have downloadable workbooks and associated activities to assist with the learnings of each lesson.


  • The starting point
  • The beginning of your journey
  • Human Needs Psychology
  • The power of your words
  • The roles we play
  • The relationship with yourself
  • Love levels
  • The 5 love languages
  • Polarity
  • Rituals & Habits
  • Creating more empowering perceptions
  • Changing our state of mind
  • Emotional reactions
  • Perspectives
  • Peaks & Valleys
  • Stress & Coping
  • Overcoming adversity
  • Post stressful events
  • Coping with the death of a colleague
  • Burnout
  • Hypervigilance
  • Family members & loved ones
  • Removing the stigma
  • Life beyond the uniform
  • Mindfulness
  • Heart / Brain connection
  • Happiness

You’ll receive 2 amazing guided meditations to download from my beautiful & talented friend Priscilla Clegg’s ‘Inner Calm’ CD.


You’ll gain access to the private ‘members only’ Facebook group (totally optional!), where you’ll have access to a community of like-minded individuals – & further resources will be posted from time to time. *Lots of ideas for this space!


Upon completion of the program & an exit survey, you will be emailed a Certificate of Completion for your records.

*By completing this program, your certificate will show a Total of 8 HOURS that you can use as CPD points if you are a Paramedic who needs to self-report to your registering body (eg: Paramedicine Board of Australia) for your Continuing Professional Development.


(*Ensure you double check with your accountant*)


Take a sneak peak….


This program is not intended to replace and current staff support services that are currently available, nor does it intend on acting as a mental health service provider. Participants of the program take part in their own free will, and whilst the program has been created with the best intentions for it’s participants, Platinum Potential take no responsibility for any unforseeable &/or adverse outcomes as a result of doing this program. It is possible that some topics and events may trigger some emotions for some participants, and it is advised that you seek assistance from a mental health professional such as a GP, psychologist, psychiatrist, or counsellor, should the topics &/or content raise any concerns for you. By purchasing the program, you agree to having read & understood this information. No part of this program may be copied, shared, or reproduced without prior written consent from the Author – (in accordance with Australian Copyright Laws 1968). The online access (login details etc) is not to be shared with anyone other than the officers family members within their household. Failure to comply with any rules set down by Platinum Potential with regards to this program &/or the Facebook group (ie: appropriate behaviour being towards others), may end in you being removed from the program. Platinum Potential reserves the right to alter/change/remove or add any modules or lessons as they deem appropriate.

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